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Termes et conditions

These Terms of Use and any documents referred to herein, set out the terms and conditions on which you are permitted to use Trackkarma, our website, app.trackkarma.com (our website). By using Trackkarma, you agree to be bound by, and to comply with, these Terms of Use.

These Terms of Use are effective from May 31, 2019.

If for any reason whatsoever you do not agree to these Terms of Use or do not wish to be bound by them, you must not access or use Trackkarma.

Our details

Trackkarma (we, our and us) operates the website, the service and the website. Our contact email address is support@trackkarma.com. Trackkarma is compliant with the 2018 E.U. GDPR


Your use of the Services is at your sole risk. The Services are provided on an “as is” and “as available” basis. You understand and agree that we shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to any loss of profit, loss of goodwill, loss of business reputation, loss of data, cost of procurement of substitute goods or services, or other intangible loss, resulting from: (i) the services (ii) the results of the services (iii) the use or the inability to use the services; (iv) any changes which we may make to the services, or any permanent or temporary termination of the services; (v) or any other matter relating to the services.

Other documents governing your use of our website

In addition to these Terms and Conditions, your use of Trackkarma is also governed by our Privacy Policy.

Our Privacy Policy governs our use of your information. It sets out the types of information we collect, the reasons we collect it, how we use it, where we may pass it on to any third parties, in what circumstances and for what reasons, and any other relevant information relating to our use and/or processing of your information and your rights in relation to your information.

Availability of our website

Trackkarma make no representations and provide no warranties that : Trackkarma will be made available at any specific time or from any specific geographical location; your access to the website will be continuous or uninterrupted; or Trackkarma will be accessible or optimized on all browsers, computers, tablets, phones, or viewing platforms.

We reserve the right to suspend access to all or part of the website for any reason, including for business or operational reasons, such as improving the appearance or functionality of the website, content updates, periodic maintenance, or to resolve any issues that we become aware of. Wherever we anticipate that we need to suspend access to the website for a considerable period of time, we will try to provide you with prior notice where reasonably practicable.

Changes we may make to these terms and conditions and other documentation

Trackkarma reserves the right to update these Terms and Conditions and our Privacy Policy and any other documentation referred to in any of these documents from time to time. We may change Terms and Conditions and other documentation for any reason, including:

  • To reflect any changes in the way we carry out our business;
  • To account for any changes we make to our website, including, without limitation, any new features or functionality we provide, any adjustments to the means by which we provide notices to you, or any changes in the content, purpose or availability of the website;
  • To accurately describe our current data-processing activities so that you are kept up to date with our latest practices;
  • To ensure, that our documentation complies and remains compliant with any and all current and future applicable laws, regulations and official guidance.

If required by law, we will provide you with notice of any changes in these Terms and Conditions or the other documentation referred to in them by posting a notice on the website and/or by posting an updated version of these Terms and Conditions or other such documentation on our website with a new effective date stated at the beginning of them.

Your account details

If Trackkarma provides you with account information such as a user name, identification number, account code, and/or password, you must keep such information confidential and secret and not disclose it to anyone. All account information is provided for use of the named account holder only, and not for any other person. You are responsible for any consequences of unauthorized access to your account due to any disclosure of your account information to any third party. The users shall have the sole responsibility for ensuring the accuracy of all information provided to the Trackkarma.

We reserve the right to withdraw access to your account without notice for any actual or suspected breach of these Terms and Conditions or any other document referred to in them, including, without limitation, where we suspect that there has been unauthorized access to your account or any unauthorized disclosure of your login information. If you know or suspect that the confidentiality of your login information has been compromised, for example, by the disclosure of such information to any third party, you must immediately change your password. If you are unable to change your password, you must immediately notify us by email, at support@trackkarma.com.

Ownership of material

All trademarks, service marks, trade names, logos, copyright, and other intellectual property rights in our website and its content are either owned by us or licensed to us. All such rights are protected by intellectual property laws around the world, and all rights are reserved. Any use of Trackkarma and its contents, other than as specifically authorized herein, is strictly prohibited. Any rights not expressly granted herein are reserved by us.

The trademarks, service marks, trade names, logos and other branding owned by third parties and used or displayed on Trackkarma (collectively, “Third Party Mark(s)”) may be trademarks of their respective owners, who may or may not endorse or be affiliated with or connected with us.

Information and content provided on non-reliance basis

Trackkarma is made available to you in order to provide you with general information about us, our business, and any services that we offer from time to time. We do not make our website available for any other purposes, except as expressly provided in these Terms and Conditions.

We make no representations and provide no warranties whatsoever, whether express or implied, that any of the content or materials available on our website from time to time are accurate, up to date or complete.

Permitted use of materials

The content on Trackkarma is provided for your personal, private, and non-commercial use only. You may share the content from our website for lawful personal, private, and non-commercial purposes, and you may also make others within your organization aware of the content on our website. You may not otherwise extract, reproduce or distribute the content of our website without our prior written consent.

Whenever you pass on any content or materials from the Trackkarma to anyone, you must acknowledge us as the authors of such content or materials (or any other authors wherever credited by us) at the time when you pass on such content or materials.

Prohibited uses

You must not reproduce duplicate, copy or resell any part of the website or any content from our website, save and except to the extent expressly permitted in these Terms and Conditions.

You must not, without our prior written consent, access, interfere with, damage or disrupt in any way the website or any part of it, our systems, any of our hardware or equipment or any networks on which our website is hosted, any software that we use to create or modify the website or to make the website available to you, or any hardware, equipment, network, server, software or technology owned or operated by us or any third party.

You must use the website for lawful purposes only and in accordance with these Terms and Conditions. You must not use the website:

For any purpose that is unlawful or that in any way breaches any applicable laws or regulations, whether local, national or international;

For any fraudulent purposes whatsoever;

To conduct any unsolicited or unauthorized advertising or direct or indirect marketing to anyone by any means, or to otherwise spam, communicate with or market to anyone any goods, services or business not authorized by us;

To upload, host or transmit any viruses, malware, adware, spyware, worms, Trojan horses, keystroke loggers, spyware, logic bombs, time bombs or any other harmful programs or code which could adversely affect the use or operation of the website, our hardware or systems, or the computers, tablets, phones or other devices of any users or other third parties, or to upload any content or materials containing any such content;

You will not partake in any behaviour that victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability. To communicate with, harm or attempt to harm in any way; or

In any way or for any purpose that breaches these Terms and Conditions or the terms of any of the documents these Terms and Conditions refer to.

You must not submit any information about you to us if you are under the age of 13, or about any other person who is either:

  • Under the age of 13; or
  • If they are aged 13 or above, where you have not received their prior written consent to submit information about them to us.

You must not submit to us any information which is considered ‘sensitive personal information’. ‘Sensitive personal information’ is information about you or any other person which reveals your or their racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or which is genetic data, biometric data, information which concerns your or their health, sex life or sexual orientation.

Viruses and other harmful content

We do not guarantee that Trackkarma does not contain viruses or other malicious software. However, we do make reasonable efforts to prevent such viruses or bugs from being uploaded to the website.

We shall not be responsible for any bugs or viruses on the website, or any software that might be transferred to your computer from our website, or any consequences which the presence or operation of such programs may have.

Links to other websites

Links to third party content or websites may appear on the website from time to time. We are not responsible for the content of any websites accessible via any link(s) on the website. All content on third party website is outside of our control, and we do not represent or warrant that such content is related to us or the website, suitable or appropriate for use or viewing, lawful or accurate.

You should check the privacy policy of any such third party to establish how they may use your information before you decide to use their website and its features.

Exclusions and limitations of liability

We do not exclude our liability to you where it would be unlawful to do so, for example, for death or personal injury caused by our negligence. If applicable law does not allow all or any part of the below limitations of liability to apply to you, the limitations will apply to you only to the maximum extent permitted by applicable law.

Our entire liability, and your exclusive remedy, in law, in equity, or otherwise, with respect to the website content and services and/or for any breach of this agreement is solely limited to the amount you paid, for services purchased via the website.

We will not be liable for any direct, indirect, incidental, special or consequential damages in connection with this agreement or the services in any manner, including liabilities resulting from :

  1. Your use of our website;
  2. Any corruption or loss of data;
  3. Any inability to access our website, including, without limitation, any interruptions, suspension or withdrawal of our website (for any reason whatsoever);
  4. Any use you make of any content or materials on our website, including any reliance you make on such content or material;
  5. Any loss of savings;
  6. Any other secondary, consequential or indirect losses;
  7. Not communicate to us in advance any medical or health-related issues and/or special needs that might affect or be affected by any services. In case you fail to disclose any such information, we shall not be liable to you for any injury, loss or damages resulting from the services due to your negligence.

You agree that in the event that you incur any damages, losses or injuries arising out of, or in connection with, our acts or omissions, the damages, if any, caused to you are not irreparable or sufficient to entitle you to an injunction preventing any exploitation of any website, service, property, other content owned or controlled by us, and you will have no rights to enjoin or restrain the development, production, distribution, advertising, exhibition or exploitation of any website, property, service, or other content owned or controlled by us.

To the extent that any of the provisions of this clause are unenforceable as outright exclusions of liability, they shall be construed as limitations on liability, limiting our liability to you to the maximum extent permitted by law.


You and also any third party for or on behalf of whom you operate an account or activity on the website, agree to defend, indemnify and hold us harmless from and against any claims, liabilities, damages, losses and expenses, including, without limitation, reasonable legal and attorneys’ fees and costs, arising out of or in any way connected with any of the following:

  • Your uploads, access to or use of the website;
  • Your breach or alleged breach of these Terms and Conditions;
  • Your violation of any third-party right, including, without limitation, any intellectual property right, publicity, confidentiality, property, or privacy right;
  • Your violation of any laws, rules, regulations, codes, statutes, ordinances or orders of any governmental and quasi-governmental authorities, including, without limitation, all regulatory, administrative and legislative authorities; or
  • Any misrepresentation made by you. You will cooperate as fully required by us in the defence of any claim. We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, and you will not, in any event, settle any claim without our prior written consent.


The services provided on an “as is”, “as available” and “with all faults” basis. To the fullest extent permissible by law, we do not make any representations or warranties or endorsements of any kind whatsoever, express or implied, as to :

  • The service;
  • The website content;
  • Security associated with the transmission of information to the website.

In addition, we hereby disclaim all warranties, express or implied, including, but not limited to, the warranties of merchantability, fitness for a particular purpose, non- infringement, title, custom, trade, quiet enjoyment, system integration and freedom from computer virus.

We do not represent or warrant that the service will be error-free or uninterrupted, that defects will be corrected or that the service or the server that makes the service available is free from any harmful components, including, without limitation, viruses. We do not make any representations or warranties that the information (including any instructions) on the service is accurate, complete, or useful. You acknowledge that your use of the website is at your sole risk. We do not warrant that your use of the website is lawful in any particular jurisdiction, and we specifically disclaim such warranties. Some jurisdictions limit or do not allow the disclaimer of implied or other warranties so the above disclaimer may not apply to you to the extent such jurisdiction's law is applicable to you and these terms and conditions.

By accessing or using the website you represent and warrant that your activities are lawful in every jurisdiction where you access or use the service.

We do not endorse content and specifically disclaim any responsibility or liability to any person or entity for any loss, damage (whether actual, consequential, punitive or otherwise), injury, claim, liability or other cause of action of any kind or character based upon or resulting from any content.

Age restrictions on use of our website

Our website and any services available on or via the website are not intended for use by individuals under the age of 13.

If you are under the age of 13, you must not use our website or submit any information about you or anyone else to us. We do not knowingly or intentionally process information about any individual under the age of 13.

Governing law and jurisdiction

These Terms and Conditions, any documents they refer to, and any disputes arising from or in relation to them or any documents they refer to, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of Belgium.


The copyright in these Terms and Conditions is either owned by or licensed to, us and is protected by copyright laws around the world and copyright protection software. Unless expressly indicated otherwise, all intellectual property rights in this document and elsewhere on our website, including any content on our website, are reserved.

Contact information

If you have any questions regarding these terms and conditions of this website, please contact us at the following email address : support@trackkarma.com

Politique de vie privée

This privacy policy will explain how Trackkarma (the 'Service') uses the personal data we collect from you when you use our website.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

What data do we collect ?

Trackkarma collects the following personal identification information (the 'Personal Data') :

  • Email address : a valid email address is required to create your account
  • First name and last name : optionally, you can fill your first name and last name

We may also collect information how the Service is accessed and used ('Usage Data'). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

How do we collect your data ?

You directly provide Trackkarma with most of the data we collect. We collect data and process data when you :

  • Register
  • Use or view our website via your browser’s cookies

How will we use your data ?

Trackkarma collects your data so that we can :

  • Provide and maintain the Service
  • Notify you about changes to our Service
  • Allow you to participate in interactive features of our Service when you choose to do so
  • Provide customer care and support
  • Provide analysis or valuable information so that we can improve the Service
  • Monitor the usage of the Service
  • Detect, prevent and address technical issues

How do we store your data ?

Your information, including Personal Data, may be transferred to - and maintained on - servers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside France and choose to provide information to us, please note that we transfer the data, including Personal Data, to France and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Trackkarma will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.


Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of Trackkarma.

Trackkarma uses cookies in a range of ways to improve your experience on our website, including :

  • Keeping you signed in
  • Understanding how you use our website

Service Providers

We may employ third party companies and individuals to facilitate our Service ('Service Providers'), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Usage Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


Sentry is an error tracking service that helps monitor and fix crashes in real time.

New Relic

New Relic is a service allowing us to monitor our application performance.

One Signal

One Signal is a Push Notifications service.


Firebase is a service allowing us to provide real time notifications inside Trackkarma.

Google Analytics

Google Analytics is a web analytics service offered that tracks and reports website traffic.

Google Adsense

Google Adsense is a service that servces advertisements targeted to the site content and audience.

Privacy policies of other websites

Trackkarma may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to our privacy policy

Trackkarma keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on May 31, 2019.

What are your data protection rights ?

Trackkarma would like to make sure you are fully aware of all of your personal data protection rights. Every user is entitled to the following :

The right to access – You have the right to request Trackkarma for copies of your personal data.

The right to rectification – You have the right to request that Trackkarma correct any personal information you believe is inaccurate. You also have the right to request Trackkarma to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Trackkarma erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Trackkarma restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Trackkarma’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Trackkarma transfer the personal data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: support@trackkarma.com.

Contact us

If you have any questions about this Privacy Policy, please contact us : support@trackkarma.com